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Returns

Returning an Unwanted Item

You don't need to contact us to return an unwanted item and have 30 days from receiving your order to do this.
 

Simply follow these steps:

 
1) Ensure items are in their original packaging with all labels & accessories included
2) Pack securely then cut out the the returns label which can be found on your packing slip/invoice and attach to the outside
3) Post back to us using your own method or choose our DPD Shop Returns*
 
We regret that we are unable to reimburse return postage costs.
 
*Make your return easy with our DPD Shop Returns service. This costs £6.99 (which will be deducted from your refund) and allows you to drop your return off at a local shop at a time that's convenient for you. Click here to find out more and request this service.

 

What if the Item is Faulty?

The first thing to do is get in touch. In some cases we may be able to solve the issue without requiring the product back so please contact us before sending anything our way!

 

Do You have A Recommend Method To Return an Item?

You are free to send products back by any postage method but please ensure you get proof of postage or insurance as we cannot be held responsible for items that get lost in the post. Here are some recommend ways to get products back to us:

1) Your Local Post Office
Usually the most cost effective way of sending back small items only. Simply head down to your local post office who offer a range of mail services. View prices here.

2) DPD Shop Returns
This costs £6.99 (which will be deducted from your refund) and allows you to drop your return off at a local shop at a time that's convenient for you. Click here to find out more and request this service.

2) Parcel2Go
This postage comparison website offers a range of postal services and is usually the most cost effective for larger items like backpacks. They also offer a lot of services that will pick up from your home or office or you can drop off at a local shop. Simply fill in the form below to get a free quote and then buy the required postage online.


parcel 2 go  
    Box Size  
Your Postcode
Length:  cm
Weight  kg Width:  cm
    height  cm