You can return unwanted items within 45 days of receiving your order. We provide a tracked returns service with Royal Mail & Parcelforce which costs just £3.99 and will be deducted from your refund.
How do I return an order?
With our tracked returns service simply visit our Royal Mail Returns Portal and fill out the form to get a label. Simply attach to your package and drop off at your local post office or arrange a collection. We will then deduct £3.99 from your refund upon receiving it. For oversized orders which cannot go Royal Mail (see the portal for size restrictions) please contact us and we can provide a Parcelforce returns label.
Do you offer free returns?
We regret that we are unable to reimburse return postage costs but have a paid option for only £3.99. We aim to offer the lowest retail prices rather than offer free returns which would force us to increase our prices.
I think I have a faulty product?
If you believe one of your products has a fault then please get in touch with our team who can advise on the best course of action